636-441-3100

Hearing Aid Care & Troubleshooting

Your hearing aids requires daily care to ensure that they work properly. At your hearing aid fit, the audiologist will show you how to take care of your hearing aids regularly. Below are some helpful tools in maintaining your hearing aid:

  • Keep spare batteries on hand. Standard batteries should last 1 or 2 weeks.
  • Clean the hearing aids regularly. This can be done with a soft, dry cloth. Dome-shaped ear pieces that are used with open fit hearing aids should be cleaned with a special tool provided by your audiologist, and wiped clean with a soft, dry cloth.
  • Store the hearing aids every evening in the drying container you received at purchase. This will help to eliminate moisture from building up and lengthen the life of the hearing aids. Please call if you need to purchase a replacement.
  • See the audiologist every 6 to 12 months for a thorough clean and check of the hearing aids.

Troubleshooting Tips for Hearing Aids

Hearing Aid is Dead-no sound

Possible Cause

Possible Solution

Battery

If dead – Change Battery Make sure battery is not upside down

Clogged with wax

Clean earmold, dome, receiver

Internal components have stopped working

Contact the Audiology Department

Hearing Aid is Weak

Possible Cause

Possible Solution

Low Battery

Change Battery

Insertion

Ensure the hearing aid, dome, or earmold is in your ear properly

Clogged with wax

Clean earmold, dome, receiver

Broken tubing

Inspect your tubing to see if there are any cracks. If so, contact the Audiology Department

Hearing Aid is Whistling

Possible Cause

Possible Solution

Insertion

Make sure the hearing aid, dome, or earmold is in your ear canal correctly. Make sure each hearing aid is in the correct ear

Volume too high

Make sure your volume is not turned up all the way. If so turn it down

Earwax

Clean hearing aid. Schedule an appointment for ear cleaning

Old earmold/improper fit

Contact the Audiology Department

Hand/clothing too close to hearing aid

Remove any objects too close to the hearing aid, such as hand or hats

Hearing Aid Sounds Distorted/Strange

Possible Cause

Possible Solution

Low Battery

Change battery

Damaged hearing aid (cracks, holes, etc.)

Contact the Audiology Department

Hearing Aid is Intermittent/Inconsistent

Possible Cause

Possible Solution

Low battery

Change battery

Moisture

Use drying container over night to help reduce moisture build-up

Defective/damaged hearing aid

Contact the Audiology Department

Contacting Midwest ENT Centre Audiology Department

For patients who have purchased their hearing aids at Midwest ENT Centre, we offer the following options:

Drop off Hearing Aid at the front desk

You will receive a call within 24 hours of drop off

Come to Hearing Aid Clinic

First come, First seen Tuesdays and Thursdays from 9:00 a.m. to 10:30 a.m.

Schedule an appointment

Call 636-685-8250 to schedule an appointment with one of the audiologists.

If you currently wear hearing aids but did not purchase them at Midwest ENT Centre, we may be able to service your hearing aids. Please call our office to inquire at 636-685-8250.

If you are new to Midwest ENT Centre and interested in discussing hearing aids, please call our Audiology Department at 636-685-8250 to make an appointment.